These Terms & Conditions govern your use of the s5.com platform — including all gaming, betting, account, payment, and promotional features. Please read them carefully before registering or placing any wager.
These Terms & Conditions ("Terms") apply to the online gaming and sports betting platform operating under the brand name s5.com, accessible via the domain s5com.co and any associated sub-domains or mirror domains (collectively, the "Platform"). The Platform offers online casino games, live dealer table games, bingo, sports betting, and related gaming services to eligible players in the Philippines.
The Platform operates under the regulatory authority of the Philippine Amusement and Gaming Corporation (PAGCOR). All gaming activities conducted through the Platform are governed by applicable Philippine law, PAGCOR regulations, and these Terms. s5.com is committed to operating transparently, fairly, and in full compliance with its regulatory obligations.
These Terms should be read alongside the s5.com Privacy Policy and the Responsible Gaming Policy, which form part of the overall legal framework governing your use of the Platform. Where any conflict exists between these documents, these Terms shall prevail unless expressly stated otherwise.
In these Terms, the following definitions apply:
To register and maintain an Account on s5.com, you must satisfy all of the following eligibility criteria:
4.1 Single Account Policy. Each player is permitted to hold only one (1) registered Account on the s5.com Platform. Creation of multiple accounts — whether under the same name, mobile number, email address, device, or payment method — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all associated funds.
4.2 Accurate Information. You are required to provide accurate, current, and complete information during registration and to update that information promptly if it changes. s5.com reserves the right to verify all registration information and may request supporting documentation at any time.
4.3 Account Security. You are solely responsible for maintaining the confidentiality of your Account login credentials. Any activity conducted through your Account while your credentials are in use will be attributed to you. Notify s5.com support immediately if you suspect unauthorised access to your Account.
4.4 KYC Verification. Prior to processing any withdrawal, s5.com requires successful completion of Know Your Customer (KYC) verification. This includes submission of a valid Philippine government-issued photo ID (PhilSys, UMID, Driver's License, Passport, SSS/GSIS ID, or Voter's ID) and a selfie holding the presented ID. s5.com may also request proof of payment method ownership at its discretion.
4.5 Account Suspension and Closure. s5.com reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including — but not limited to — cases of suspected fraud, Terms violations, incomplete KYC, or regulatory requirement. Players wishing to voluntarily close their Account may do so by contacting s5.com support.
5.1 Accepted Payment Methods. s5.com currently accepts deposits and processes withdrawals via the following Philippine payment channels: GCash, PayMaya (Maya), BPI, BDO, Metrobank (via InstaPay/PESONet), and major Visa/Mastercard debit and credit cards. Available methods may change without prior notice.
5.2 Minimum Deposit. The minimum deposit amount is ₱100 per transaction. Minimum amounts may vary by payment method and are displayed in the Cashier section of the Platform.
5.3 Withdrawal Policy.
5.4 Currency. All transactions on the s5.com Platform are denominated in Philippine Peso (PHP / ₱).
5.5 Anti-Money Laundering. s5.com complies with all applicable Philippine anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. s5.com reserves the right to report suspicious transactions to the Anti-Money Laundering Council (AMLC) and to freeze or withhold funds pending investigation where required by law or regulatory direction.
6.1 General. s5.com may offer various bonuses, free spins, cashback offers, reload bonuses, and other promotional incentives to eligible players. All bonuses are subject to specific terms and wagering requirements, which will be published alongside each individual promotion.
6.2 Wagering Requirements. Bonus Funds are subject to wagering requirements before they may be converted to withdrawable real-money funds. The applicable wagering multiplier, eligible games, minimum odds (for sports bonuses), time limits, and maximum withdrawal from bonus funds will be specified in the applicable promotion terms. Where no specific terms are stated, a default wagering requirement of 30x the bonus amount applies.
6.3 Bonus Abuse. s5.com monitors account activity to detect bonus abuse, which includes — but is not limited to — low-risk betting strategies designed to fulfil wagering requirements with minimal risk, creation of multiple accounts to claim bonuses multiple times, and coordinated betting with other accounts. Any Account found to be engaging in bonus abuse may have bonuses voided and winnings derived from such activity forfeited.
6.4 Promotion Modification. s5.com reserves the right to modify, suspend, or withdraw any promotional offer at any time. Participation in any promotion constitutes acceptance of the applicable promotion-specific terms.
7.1 Game Outcomes. All casino game and bingo outcomes on the s5.com Platform are determined by independently certified Random Number Generator (RNG) systems or, in the case of live dealer games, by physical game equipment operated by trained dealers in certified studio environments. Game outcomes are not influenced by the Platform, the operator, or any third party.
7.2 Published RTP. Return-to-Player (RTP) percentages for all games are based on the software provider's certified and published values. Actual individual session results will vary due to the inherent volatility of casino games.
7.3 Technical Malfunctions. In the event of a technical error, game freeze, connectivity failure, or system malfunction that affects the outcome or settlement of a wager, s5.com reserves the right to void the affected round and return the original stake to the player's Account. s5.com is not liable for losses resulting from technical failures beyond its reasonable control.
7.4 Disputed Game Results. Players who believe a game result is incorrect must submit a dispute within 30 days of the disputed transaction. Disputes submitted after this period will not be considered. All game results are logged and can be independently reviewed.
8.1 Accepted Bets. Sports bets are accepted on the markets and events listed in the s5.com sportsbook at the time of placement. Bet acceptance is subject to market availability, applicable betting limits, and s5.com's right to refuse any bet at its discretion.
8.2 Odds and Market Changes. Odds are subject to change until a bet is confirmed. The odds displayed at the time of bet confirmation are the odds that will apply to the settled wager. In-play (live) odds fluctuate rapidly and are subject to suspension without prior notice.
8.3 Void Bets. A bet may be voided in circumstances including: event postponement or cancellation without rescheduling within 48 hours, obvious pricing errors, integrity concerns identified by s5.com or the relevant sports governing body, or force majeure events. Voided bets result in the return of the original stake.
8.4 Maximum Payout. Sports betting winnings per event are subject to maximum payout limits as published in the sportsbook. Any winnings exceeding the stated maximum for a given event may be capped at the published maximum.
s5.com is committed to promoting responsible gambling and protecting vulnerable individuals from the harms associated with problem gambling. The following tools are available to all Account holders:
Players who believe they may have a gambling problem are encouraged to seek assistance through PAGCOR's responsible gaming program. All responsible gaming tools are accessible directly from the Account Settings menu — they are not hidden or difficult to find. The minimum age to play on s5.com is 21 years, strictly enforced.
The following conduct is strictly prohibited on the s5.com Platform and may result in immediate account suspension, forfeiture of funds, and referral to relevant Philippine law enforcement or regulatory authorities:
All content on the s5.com Platform — including but not limited to trademarks, logos, brand names, game graphics, software interfaces, text, images, audio, and video content — is the intellectual property of s5.com or its licensed content providers and is protected under applicable Philippine and international intellectual property law.
Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial gaming purposes. No content from the Platform may be reproduced, distributed, modified, reverse-engineered, or used for commercial purposes without the express prior written consent of s5.com.
To the maximum extent permitted by applicable Philippine law, s5.com and its officers, directors, employees, agents, and licensors shall not be liable for:
Nothing in these Terms limits s5.com's liability for fraud, death, or personal injury caused by its negligence, or any other liability that cannot be excluded under Philippine law.
s5.com collects, processes, and stores personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. The s5.com Privacy Policy, which is incorporated by reference into these Terms, provides full details of the data we collect, how we use it, how we protect it, and your rights as a data subject under Philippine law.
By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may withdraw consent, request access to your data, or exercise other data subject rights by contacting the s5.com Data Protection Officer at [email protected].
s5.com reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via email to the address on file, via an in-platform notification, or via a prominent notice on the s5.com homepage. The revised Terms will specify the effective date of the changes.
Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request account closure by contacting support.
15.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
15.2 Regulatory Disputes. Any dispute concerning the operation, fairness, or regulatory compliance of the s5.com Platform may be referred to PAGCOR in accordance with its published dispute resolution procedures.
15.3 Player Disputes. In the first instance, players should raise any dispute with the s5.com Customer Support team. s5.com will acknowledge the dispute within 48 hours and endeavour to resolve it within 14 business days. Where a dispute cannot be resolved through internal processes, the matter may be referred to PAGCOR for adjudication.
15.4 Jurisdiction. Both parties agree to submit to the exclusive jurisdiction of the courts of the Philippines for the resolution of any legal dispute arising from these Terms that cannot be resolved by the dispute resolution process above.
If you have any questions regarding these Terms & Conditions or any aspect of the s5.com Platform, you may contact us through the following channels:
These Terms & Conditions were last updated in June 2026 and supersede all previous versions. Players are encouraged to review this document periodically.
A plain-language summary of the most important Terms & Conditions points — always read the full document above
This is non-negotiable and PAGCOR-mandated. s5.com enforces a strict 21+ minimum age through KYC identity verification. Players found to be under 21 will be suspended and no winnings will be paid.
You may only hold one s5.com Account. Multiple accounts result in immediate suspension of all associated accounts and forfeiture of all balances and bonuses. One registration per mobile number, email, and GCash wallet.
Complete identity verification is required before your first withdrawal. Submit your Philippine government ID and a selfie holding it. Once verified, your Account is cleared for all future GCash and bank withdrawals without re-verification.
Bonus funds cannot be immediately withdrawn — they must be wagered a specified number of times first. Always check the wagering multiplier, eligible games, time limits, and any maximum withdrawal cap before claiming a bonus offer.
All s5.com game outcomes are determined by independently certified RNG systems or physical dealer actions. s5.com does not and cannot alter game outcomes. Published RTP values are accurate and based on provider certification.
Game result disputes must be raised within 30 days of the transaction. Sports betting disputes should be submitted as soon as possible. Contact the s5.com 24/7 Live Chat team — the first step in all dispute processes is the internal support team.
Understanding the Terms & Conditions is part of being a responsible player. Now that you know the rules, s5.com's full game library — slots, live casino, bingo, and sports — is ready for you. Register today and play within a PAGCOR-regulated environment you can trust.
Must be 21 years or older. Operated under PAGCOR regulation. Gamble responsibly. These Terms were last updated June 2026.